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Got questions? We’ve got answers. Whether you need help customizing your design or solving a Squarespace problem, you’re in the right place.
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Frequently Asked Questions
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Within minutes of purchase, you will receive an email with access to video instructions that will show you how to prep for your Squarespace Template. While you prep, we’ll be working to deliver your new Squarespace Template directly to your Squarespace account within 2 business days of your purchase. You’ll receive an email invitation to accept your new template. When you accept, the template will come as a new website with a 6 month free trial.
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The typical installation process will have us installing a totally new site on your Squarespace account.
If you already have an existing site on Squarespace, the template will be delivered as a new website, separate from your existing site. You can keep your existing website while you customize and prepare to launch your new one. Once the new site is ready to go, you will need to purchase a new subscription for it. You can then cancel the subscription on the old website. If there is still time remaining on that subscription, reach out to Squarespace and they will offer a prorated refund.You can have more than one website within a Squarespace account, so if you already have an existing site on Squarespace, the template will be delivered as a new website, separate from your existing site. You can keep your existing website while you customize and prepare to launch your new one.
Once the new site is ready to go, you will need to purchase a new subscription for it. You can then cancel the subscription on the old website. If there is still time remaining on that subscription, reach out to Squarespace and they will offer a prorated refund.
If you prefer to have this template installed directly into your current site - reach out and we can discuss how we might be able to make that happen. But please reach out PRIOR to purchase as their can be an additional install fee in some instances. -
Yes, you absolutely can! We’ll show you how to do that in your instructional information, really the process is quite simple.
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Yes! Even though these templates are easy to customize, even for non-techy people, it can be a lot to create your own color palette and choose your fonts and photos. If you’re interested in handing over the work to me so you can focus on what you do best, check out the Template Restyle page for details!
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No worries! If your current website is hosted on a different platform, you can connect or transfer your domain to your new Squarespace website when it’s ready to launch. I’ll walk you through this in the video tutorials provided.
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Yes. With your template you will receive a 6 month free trial so you have lots of time to edit! When you’re ready to launch, you will need to upgrade to a Squarespace Business plan. You can view the plan pricing here.
You will also need a Domain (“websitename.com”) which you can purchase directly through Squarespace or from another service (GoDaddy, NameCheap, etc).
As a Squarespace Circle Member, our sites come with 20% off your first year for new websites.
Depending on your business and situation, you may also need a scheduling system. Check out our Guide to Wellness Business Systems for more info on all the tech you may or may not need once you are ready to launch. -
Each purchase grants you a license for one website. It's like a VIP pass - exclusive to you, but for one venue only.
Want to use the template for multiple sites? No problem! Just grab an additional license for each extra site you're planning.
Your license is non-exclusive and non-transferable. Think of it as your personal creative toolkit - it's yours to use, but not to share.
While we're thrilled to help you shine, we kindly ask that you don't pass off our templates as your own creations. We're proud of our work and appreciate the credit!
Using a template for a client project? Fantastic! Just remember to purchase a new license for every client project
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Because of the digital nature of our products, we have a no refund policy. If you’re unsure or have questions before purchase - just reach out and we’ll be happy to make sure to answer your questions and make sure you’re making the right decision for your situation.
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Our expert tech support team will respond within two business days.
Need More Help?
We offer customization and design services to help bring your vision to life. Whether you need small tweaks to your template, a fully custom build, or expert guidance, we’re here to make the process seamless.
